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Returns & Exchanges

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Overview

This page explains in detail the Returns and Exchanges process at SQUADRIG, the difference between them, and when to choose each option. For the core policy and timeframes, see our Return Policy.

Return vs. Exchange

Return

Return the product and receive a full refund via the original payment method.

Exchange

Return the product and get a different product (same value or with price difference).

When to Choose Exchange?

  • The product you received doesn't fit your needs (size, color, specs).
  • You received a different product than ordered.
  • You want to upgrade to a higher-tier product (pay the difference).

Exchange Conditions

Same conditions as those in the Return Policy, plus:

  • The replacement product must be in stock.
  • In case of upgrade: pay the price difference before shipping the new product.
  • In case of downgrade: we refund the difference via the original payment method.

Exchange Steps

  1. Contact our support team within 14 days of receipt.
  2. Specify the desired replacement product.
  3. We confirm availability and send you a process summary (price, difference, shipping).
  4. After your approval, we pick up the old product and ship the new one the same day.
  5. Total expected time: 3-5 business days.

Exchange Due to Manufacturing Defect

If the product arrives with a manufacturing defect:

  • We cover the full cost of the exchange, including shipping.
  • Priority for exchange with the same product.
  • If the product is unavailable, we offer full refund or an equivalent alternative.

Shipping Cost

  • Manufacturing defect: Free.
  • Order error from our side: Free.
  • Change of mind: Customer bears shipping cost both ways.

Cases Where Exchange Isn't Possible

  • After the 14-day period ends.
  • Custom or built-to-order products.
  • Products showing signs of use or installation.
  • Products without invoice or order number.

Contact

Have Questions?

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