Return Policy

Our Commitment to You

At SQUADRIG, we strive to ensure your complete satisfaction with every product purchased. Under Egyptian Consumer Protection Law No. 181 of 2018, you are entitled to return any product within a specified period if it doesn't meet your needs or is defective.

Return Period

• 14 days from order receipt to return the product in its original condition.
• 30 days in case of manufacturing defect.
• The full warranty period for warranted products (see Warranty Policy).

Return Acceptance Conditions

For a return to be accepted, the product must be:

• In original condition, unused, and uninstalled.
• In original packaging with all accessories, cables, and warranty cards.
• Accompanied by the purchase invoice or order number.
• Free from any damage due to misuse or improper installation.

Non-Returnable Items

For technical or hygiene reasons, the following cannot be returned:

• Software and digital games after opening the package or activating the key.
• Custom or built-to-order products (Custom PCs).
• Opened consumables (thermal paste, cleaning swabs).
• In-ear headphones after opening the package for hygiene reasons.

Return Steps

1. Contact our support team within the return period via email or WhatsApp.
2. Mention the order number and return reason, and attach photos if possible.
3. After approval, we'll arrange product pickup from your address.
4. Upon receipt, the product is inspected within 3 business days.
5. Refund is issued via the original payment method within 7-14 business days.

Return Shipping Cost

• Manufacturing defect or our error: We cover the full shipping cost.
• Change of mind or unsuitability: Customer bears the shipping cost.

Refunds

• Visa/MasterCard: 7-14 business days (depending on the bank).
• Vodafone Cash / InstaPay: 1-3 business days.
• Cash on Delivery: Bank transfer within 7 business days.

Contact for Returns

• 📧 returns@squadrig.com
• 📱 WhatsApp: See our Contact page