FAQ
Orders & Purchase
How do I order from SQUADRIG?
Select your product, add to cart, and proceed to checkout. Fill in your details (name, address, phone), choose a payment method, and confirm. You'll receive an instant confirmation SMS and email.
Do I need an account to order?
No, you can checkout as Guest. But creating an account lets you track orders and save wish lists.
Can I modify my order after placing it?
Yes, within the first hour. Contact customer service immediately. After that, the order may be in processing and cannot be modified.
Will I get order confirmation?
Yes, you'll receive an immediate SMS, and a detailed email within minutes.
Payment
What payment methods are available?
We accept: Visa/MasterCard, Fawry, InstaPay, Vodafone Cash, Bank Transfer, and Cash on Delivery.
Is Cash on Delivery available for all governorates?
Yes, available in all Egyptian governorates. For some remote areas we may request a 20% down payment to confirm.
Is online payment secure?
Yes, all payments go through certified gateways with SSL encryption. We don't store your card data on our servers.
When is the amount charged?
Charged immediately upon order confirmation. If canceled for any reason, the amount is refunded within 7-14 business days.
Shipping
How long is delivery?
Cairo and Giza: 1-2 days. Alexandria and Delta: 2-3 days. Upper Egypt and Sinai: 3-7 days. For full details see Shipping page.
What's the shipping cost?
200 EGP for all governorates. Large or heavy items may incur an additional charge, which is confirmed with you before shipment.
Can I track my order?
Yes, after shipment you'll receive an SMS and email with the Tracking Number and usage instructions.
What if I'm not available at delivery?
The courier will call you. If no answer, retry happens next day. After 3 failed attempts, the order returns to our warehouse.
Products
Are all products genuine?
Yes, 100%. All our products are imported from official agents or manufacturers directly. Every product has documented warranty.
Do you offer Custom PC builds?
Yes, we offer complete Custom PCs service. Choose your components or request consultation from our team to help you pick the best build for your needs and budget.
Can I exchange a product after purchase?
Yes, within 14 days of receipt with specific conditions. See Returns & Exchanges page.
What's the warranty duration?
It depends on the product, and each product page shows it. All details in Warranty page.
Account & Data
How do I create an account?
Click "Register" at the top, enter your basic info (name, email, password). You can also register with Google.
I forgot my password, what do I do?
Click "Forgot Password" on the login page, enter your email, and you'll receive a reset link.
How do I update my info?
Log in, go to "My Account" → "Profile", and edit as needed.
Is my data safe?
Yes, we comply with Egyptian Data Protection Law 151/2020. See Privacy Policy for details.
Have Questions?
Our support team is here to help.